{
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Seerist Events AI","old_status":"degraded_performance","new_status":"operational"},{"code":"5rcwjmlghls2","name":"Seerist Features - Alerts","old_status":"degraded_performance","new_status":"operational"},{"code":"4v6m704m9jnn","name":"Infrastructure - AWS ec2-us-east-1","old_status":"operational","new_status":"operational"},{"code":"v5znx8v90c43","name":"Infrastructure - AWS lambda-us-east-1","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Alerts are starting to catch up, but still running hours behind.","created_at":"2025-10-20T15:33:25.668-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T15:33:25.668-05:00","display_at":"2025-10-20T15:33:25.668-05:00","deliver_notifications":true,"tweet_id":null,"id":"4nl9vscmvg8q","incident_id":"nwbxxlv1q8th","custom_tweet":null,"affected_components":[{"code":"14556lw40xxp","name":"Seerist Features - Seerist Events AI","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5rcwjmlghls2","name":"Seerist Features - 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Thank you.","created_at":"2023-06-13T16:59:51.203-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-06-13T16:59:51.203-05:00","display_at":"2023-06-13T16:59:51.203-05:00","deliver_notifications":true,"tweet_id":null,"id":"6gb3x1tsg91y","incident_id":"p2m49ggdh76c","custom_tweet":null,"affected_components":[{"code":"2k7fkztw3h06","name":"Hyperion UI","old_status":"operational","new_status":"operational"},{"code":"v5znx8v90c43","name":"Infrastructure - AWS lambda-us-east-1","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are starting to see improvements and will continue to monitor the system.","created_at":"2023-06-13T15:44:02.434-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-06-13T15:44:02.434-05:00","display_at":"2023-06-13T15:44:02.434-05:00","deliver_notifications":true,"tweet_id":null,"id":"ny2zx6q1m5x4","incident_id":"p2m49ggdh76c","custom_tweet":null,"affected_components":[{"code":"2k7fkztw3h06","name":"Hyperion UI","old_status":"major_outage","new_status":"operational"},{"code":"v5znx8v90c43","name":"Infrastructure - AWS lambda-us-east-1","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2023-06-13T15:43:18.463-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-06-13T15:43:18.463-05:00","display_at":"2023-06-13T15:43:18.463-05:00","deliver_notifications":true,"tweet_id":null,"id":"lbjprgbzfpk7","incident_id":"p2m49ggdh76c","custom_tweet":null,"affected_components":[{"code":"2k7fkztw3h06","name":"Hyperion UI","old_status":"major_outage","new_status":"major_outage"},{"code":"v5znx8v90c43","name":"Infrastructure - AWS lambda-us-east-1","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2023-06-13T14:28:15.520-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-06-13T14:28:15.520-05:00","display_at":"2023-06-13T14:28:15.520-05:00","deliver_notifications":true,"tweet_id":null,"id":"2mtx2jz89v0b","incident_id":"p2m49ggdh76c","custom_tweet":null,"affected_components":[{"code":"2k7fkztw3h06","name":"Hyperion UI","old_status":"partial_outage","new_status":"major_outage"},{"code":"v5znx8v90c43","name":"Infrastructure - AWS lambda-us-east-1","old_status":"partial_outage","new_status":"major_outage"}]},{"status":"identified","body":"We are currently investigating increased error rates coming from our API. The cause seems to stem from a current outage in Amazon Web Services. We will monitor and update as we gather more information.","created_at":"2023-06-13T14:25:10.264-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-06-13T14:25:10.264-05:00","display_at":"2023-06-13T14:25:10.264-05:00","deliver_notifications":true,"tweet_id":null,"id":"tch03nt5ysh4","incident_id":"p2m49ggdh76c","custom_tweet":null,"affected_components":[{"code":"2k7fkztw3h06","name":"Hyperion UI","old_status":"operational","new_status":"partial_outage"},{"code":"v5znx8v90c43","name":"Infrastructure - AWS lambda-us-east-1","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"AWS lambda-us-east-1","created_at":"2020-07-23T13:20:48.389-05:00","updated_at":"2025-10-20T17:06:59.126-05:00","position":4,"description":"Core Computing integral to Hyperion, issues here could cause no issues alone, if the Status of this is anything other than Operational and it's impacting Hyperion another component will also be degraded.","showcase":false,"start_date":null,"id":"v5znx8v90c43","page_id":"hql0s8mfx96m","group_id":"ps0rdd4pfvd8"},{"status":"operational","name":"Seerist UI","created_at":"2016-11-08T17:13:47.059-06:00","updated_at":"2026-07-31T09:24:41.532-05:00","position":9,"description":"AWS cloudFront","showcase":true,"start_date":null,"id":"2k7fkztw3h06","page_id":"hql0s8mfx96m","group_id":null}]},{"name":"Twitter Access Down for Third Party Applications","status":"resolved","created_at":"2023-01-13T20:09:16.000-06:00","updated_at":"2023-01-18T08:53:34.653-06:00","monitoring_at":"2023-01-15T18:12:33.387-06:00","resolved_at":"2023-01-18T08:53:34.640-06:00","impact":"minor","shortlink":"https://stspg.io/gscrxl74rksk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-01-13T20:09:16.000-06:00","reminder_intervals":null,"id":"8zt62v6txwsy","page_id":"hql0s8mfx96m","incident_updates":[{"status":"resolved","body":"We have restored Twitter content in full, we will continue to monitor the feeds.","created_at":"2023-01-18T08:53:34.640-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-01-18T08:53:34.640-06:00","display_at":"2023-01-18T08:53:34.640-06:00","deliver_notifications":true,"tweet_id":null,"id":"s3zw7qsr08p7","incident_id":"8zt62v6txwsy","custom_tweet":null,"affected_components":[{"code":"x50pjdcw9n5d","name":"Hyperion Features - Social Media Data Collector","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Seerist Restoring Twitter Content\n\nSeerist engineers confirmed that Twitter removed access to a number of third-party applications on Friday. We have now restored a broad set of global Twitter data feeds prioritizing the most urgent breaking events.\n\nTemporarily, you will see a change in the Seerist platform as new Tweets will appear alongside traditional News sources.  You may need to refresh existing social media alerts to include News to ensure all content is available.\n\nOur team is hard at work to fully restore all Twitter content.","created_at":"2023-01-15T18:12:33.387-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-01-15T18:12:33.387-06:00","display_at":"2023-01-15T18:12:33.387-06:00","deliver_notifications":false,"tweet_id":null,"id":"17mntxmkbhd3","incident_id":"8zt62v6txwsy","custom_tweet":null,"affected_components":[{"code":"x50pjdcw9n5d","name":"Hyperion Features - Social Media Data Collector","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2023-01-13T20:11:06.145-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-01-13T20:11:06.145-06:00","display_at":"2023-01-13T20:11:06.145-06:00","deliver_notifications":false,"tweet_id":null,"id":"btdmt6zr8jtt","incident_id":"8zt62v6txwsy","custom_tweet":null,"affected_components":[{"code":"x50pjdcw9n5d","name":"Hyperion Features - Social Media Data Collector","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified.","created_at":"2023-01-13T20:10:37.716-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-01-13T20:10:55.549-06:00","display_at":"2023-01-13T20:10:37.000-06:00","deliver_notifications":true,"tweet_id":null,"id":"6n4kkdhjf9s3","incident_id":"8zt62v6txwsy","custom_tweet":null,"affected_components":[{"code":"x50pjdcw9n5d","name":"Hyperion Features - Social Media Data Collector","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Seerist and other applications that access Twitter data have been experiencing issues communicating with Twitter beginning early today. At this time, it is unknown how long this outage will last. Seerist will pursue all technical means to restore Twitter data feeds and will let you know when the issue has been resolved.\n\nEach month, Seerist analyzes and makes available data from over 77,000 unique sources of news and social media providing continuity of service without dependence on Twitter. This broad news and social media content plus our verified event data and analysis from our partners at Control Risks will continue to provide 24x7 coverage of breaking events ensuring you have access to the threat and risk information you need.","created_at":"2023-01-13T20:09:16.136-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-01-13T20:22:56.735-06:00","display_at":"2023-01-13T20:09:16.000-06:00","deliver_notifications":false,"tweet_id":null,"id":"mn4b07gqw6pq","incident_id":"8zt62v6txwsy","custom_tweet":null,"affected_components":[{"code":"x50pjdcw9n5d","name":"Hyperion Features - Social Media Data Collector","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Social Media Data Collector","created_at":"2016-11-08T15:58:27.746-06:00","updated_at":"2023-01-18T08:53:34.611-06:00","position":5,"description":"Incoming Social Media, Twitter, Facebook, Reddit, etc","showcase":false,"start_date":null,"id":"x50pjdcw9n5d","page_id":"hql0s8mfx96m","group_id":"jphgbjbr2msx"}]},{"name":"Unable to Process new Incoming Data","status":"resolved","created_at":"2022-08-24T17:19:58.018-05:00","updated_at":"2022-08-25T09:14:23.803-05:00","monitoring_at":"2022-08-25T00:30:18.678-05:00","resolved_at":"2022-08-25T09:14:23.789-05:00","impact":"major","shortlink":"https://stspg.io/904z46smgx7m","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-08-24T17:19:58.007-05:00","reminder_intervals":null,"id":"9brw0zbz7pdq","page_id":"hql0s8mfx96m","incident_updates":[{"status":"resolved","body":"All systems have returned to normal and data is once again processing at a normal rate without emergency resources in place. If you notice any further issues please open a support ticket.","created_at":"2022-08-25T09:14:23.789-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-25T09:14:23.789-05:00","display_at":"2022-08-25T09:14:23.789-05:00","deliver_notifications":true,"tweet_id":null,"id":"8q7tk4jl09p3","incident_id":"9brw0zbz7pdq","custom_tweet":null,"affected_components":[{"code":"14556lw40xxp","name":"Hyperion Features - Hyperion Events","old_status":"partial_outage","new_status":"operational"},{"code":"6vztsp6hnhpv","name":"Hyperion Features - Hyperion - HotSpots","old_status":"partial_outage","new_status":"operational"},{"code":"5rcwjmlghls2","name":"Hyperion Features - Alerts","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We are starting to see new Events AI populating in the system. We have a large backlog of data to process off so we will continue monitoring and keep this open until the issue is fully resolved.","created_at":"2022-08-25T00:30:18.678-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-25T00:30:18.678-05:00","display_at":"2022-08-25T00:30:18.678-05:00","deliver_notifications":true,"tweet_id":null,"id":"s9m9kls4fjvd","incident_id":"9brw0zbz7pdq","custom_tweet":null,"affected_components":[{"code":"14556lw40xxp","name":"Hyperion Features - Hyperion Events","old_status":"partial_outage","new_status":"partial_outage"},{"code":"6vztsp6hnhpv","name":"Hyperion Features - Hyperion - HotSpots","old_status":"partial_outage","new_status":"partial_outage"},{"code":"5rcwjmlghls2","name":"Hyperion Features - Alerts","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"There is currently an outage with an AWS Service we depend on to process new incoming data. As a result we are currently unable to process any new data. As a result no alerts will be sent and no new Events AI will populate in the Seerist Platform. Data is still being gathered and will be processed in the order it was received as soon as the service is available.","created_at":"2022-08-24T17:19:58.141-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-24T17:19:58.141-05:00","display_at":"2022-08-24T17:19:58.141-05:00","deliver_notifications":false,"tweet_id":null,"id":"t53jf49qdpfk","incident_id":"9brw0zbz7pdq","custom_tweet":null,"affected_components":[{"code":"14556lw40xxp","name":"Hyperion Features - Hyperion Events","old_status":"operational","new_status":"partial_outage"},{"code":"6vztsp6hnhpv","name":"Hyperion Features - Hyperion - HotSpots","old_status":"operational","new_status":"partial_outage"},{"code":"5rcwjmlghls2","name":"Hyperion Features - Alerts","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Seerist Events AI","created_at":"2020-07-23T13:16:42.625-05:00","updated_at":"2025-10-20T17:30:29.535-05:00","position":1,"description":"Event data from Hyperion including Event Clustering","showcase":true,"start_date":null,"id":"14556lw40xxp","page_id":"hql0s8mfx96m","group_id":"jphgbjbr2msx"},{"status":"operational","name":"Seerist - HotSpots","created_at":"2019-08-12T09:16:18.340-05:00","updated_at":"2023-06-15T13:58:05.895-05:00","position":3,"description":"Hyperion HotSpot's","showcase":true,"start_date":null,"id":"6vztsp6hnhpv","page_id":"hql0s8mfx96m","group_id":"jphgbjbr2msx"},{"status":"operational","name":"Alerts","created_at":"2018-07-27T16:16:27.788-05:00","updated_at":"2025-10-20T17:30:29.555-05:00","position":4,"description":"SMS, Email and System Generated Alerts","showcase":true,"start_date":null,"id":"5rcwjmlghls2","page_id":"hql0s8mfx96m","group_id":"jphgbjbr2msx"}]},{"name":"Verified Events Degraded","status":"resolved","created_at":"2022-02-02T15:58:46.655-06:00","updated_at":"2022-08-02T12:18:54.148-05:00","monitoring_at":null,"resolved_at":"2022-02-04T09:04:51.353-06:00","impact":"minor","shortlink":"https://stspg.io/48t60tqc408g","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-02-02T15:58:46.647-06:00","reminder_intervals":null,"id":"wwjmrsyq2xbk","page_id":"hql0s8mfx96m","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2022-02-04T09:04:51.353-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-02-04T09:04:51.353-06:00","display_at":"2022-02-04T09:04:51.353-06:00","deliver_notifications":false,"tweet_id":null,"id":"7ljn9qmdywcd","incident_id":"wwjmrsyq2xbk","custom_tweet":null,"affected_components":[{"code":"xdd15gmtdc57","name":"Hyperion Features - Verified Events","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"The team is currently aware of an issue with the Verified Events. Users are unable to expand the event from the right hand slide out. More information will be provided as it becomes available.","created_at":"2022-02-02T15:58:46.740-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-02-02T15:58:46.740-06:00","display_at":"2022-02-02T15:58:46.740-06:00","deliver_notifications":false,"tweet_id":null,"id":"8vnqf9s90297","incident_id":"wwjmrsyq2xbk","custom_tweet":null,"affected_components":[{"code":"xdd15gmtdc57","name":"Hyperion Features - Verified Events","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Verified Events","created_at":"2022-02-02T15:57:39.343-06:00","updated_at":"2022-02-04T09:04:51.321-06:00","position":6,"description":"Security and maritime verified events.","showcase":true,"start_date":"2022-02-02T00:00:00.000-06:00","id":"xdd15gmtdc57","page_id":"hql0s8mfx96m","group_id":"jphgbjbr2msx"}]},{"name":"Login System Down","status":"resolved","created_at":"2021-02-08T10:20:13.536-06:00","updated_at":"2022-08-02T12:18:54.220-05:00","monitoring_at":"2021-02-08T10:47:32.414-06:00","resolved_at":"2021-02-08T11:16:00.958-06:00","impact":"none","shortlink":"https://stspg.io/89mds9bwtc7l","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2021-02-08T10:20:13.530-06:00","reminder_intervals":null,"id":"hn521619x7cs","page_id":"hql0s8mfx96m","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2021-02-08T11:16:00.958-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-02-08T11:16:00.958-06:00","display_at":"2021-02-08T11:16:00.958-06:00","deliver_notifications":false,"tweet_id":null,"id":"xg04t9r7pkp1","incident_id":"hn521619x7cs","custom_tweet":null,"affected_components":[{"code":"2k7fkztw3h06","name":"Hyperion UI","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Login to Hyperion is now working. We will continue to monitor. If you have any issues please contact us at help@geospark.io","created_at":"2021-02-08T10:47:32.414-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-02-08T10:47:32.414-06:00","display_at":"2021-02-08T10:47:32.414-06:00","deliver_notifications":true,"tweet_id":null,"id":"3trjzvrqcmmm","incident_id":"hn521619x7cs","custom_tweet":null,"affected_components":[{"code":"2k7fkztw3h06","name":"Hyperion UI","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"Users are currently unable to login to Hyperion. We are investigating the issue and will update once we have more details.","created_at":"2021-02-08T10:20:13.621-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-02-08T10:20:13.621-06:00","display_at":"2021-02-08T10:20:13.621-06:00","deliver_notifications":true,"tweet_id":null,"id":"cgvzq4yngwhc","incident_id":"hn521619x7cs","custom_tweet":null,"affected_components":[{"code":"2k7fkztw3h06","name":"Hyperion UI","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Seerist UI","created_at":"2016-11-08T17:13:47.059-06:00","updated_at":"2026-07-31T09:24:41.532-05:00","position":9,"description":"AWS cloudFront","showcase":true,"start_date":null,"id":"2k7fkztw3h06","page_id":"hql0s8mfx96m","group_id":null}]},{"name":"Degraded Performance in Alerts","status":"resolved","created_at":"2020-07-01T10:36:37.135-05:00","updated_at":"2022-08-02T12:18:54.293-05:00","monitoring_at":null,"resolved_at":"2020-07-01T11:28:22.030-05:00","impact":"minor","shortlink":"https://stspg.io/kxbq4hfy77pw","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2020-07-01T10:36:37.129-05:00","reminder_intervals":null,"id":"43qjzsdpsyxt","page_id":"hql0s8mfx96m","incident_updates":[{"status":"resolved","body":"The Alerts Backend upgrades have been completed and are functioning normally again. If you have any issues you can reach us anytime at help@geospark.io","created_at":"2020-07-01T11:28:22.030-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2020-07-01T11:28:22.030-05:00","display_at":"2020-07-01T11:28:22.030-05:00","deliver_notifications":true,"tweet_id":null,"id":"tbym1nbmkvqp","incident_id":"43qjzsdpsyxt","custom_tweet":null,"affected_components":[{"code":"5rcwjmlghls2","name":"Alerts","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Our Alerts Backend is currently being upgraded and is causing an increase in latency. This may result in Alerts being delivered later than normal or timing out in the UI when viewing the Alerted Content. The upgraded should only last a few hours.","created_at":"2020-07-01T10:36:37.210-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2020-07-01T10:36:37.210-05:00","display_at":"2020-07-01T10:36:37.210-05:00","deliver_notifications":true,"tweet_id":null,"id":"m1p4ggbgf5q1","incident_id":"43qjzsdpsyxt","custom_tweet":null,"affected_components":[{"code":"5rcwjmlghls2","name":"Alerts","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Alerts","created_at":"2018-07-27T16:16:27.788-05:00","updated_at":"2025-10-20T17:30:29.555-05:00","position":4,"description":"SMS, Email and System Generated Alerts","showcase":true,"start_date":null,"id":"5rcwjmlghls2","page_id":"hql0s8mfx96m","group_id":"jphgbjbr2msx"}]},{"name":"Pulse and Hotspot Errors","status":"resolved","created_at":"2020-03-17T15:44:02.210-05:00","updated_at":"2022-08-02T12:18:54.367-05:00","monitoring_at":"2020-03-17T16:49:21.197-05:00","resolved_at":"2020-03-17T19:19:21.341-05:00","impact":"none","shortlink":"https://stspg.io/zsryp7s0zw1g","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2020-03-17T15:44:02.203-05:00","reminder_intervals":null,"id":"bgkmc33s5n9w","page_id":"hql0s8mfx96m","incident_updates":[{"status":"resolved","body":"No additional issues have been detected, if you experience further issues please contact us at help@geospark.io","created_at":"2020-03-17T19:19:21.341-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2020-03-17T19:19:21.341-05:00","display_at":"2020-03-17T19:19:21.341-05:00","deliver_notifications":true,"tweet_id":null,"id":"nln5fhbqdm8k","incident_id":"bgkmc33s5n9w","custom_tweet":null,"affected_components":[{"code":"sq3tx2rctmcq","name":"Hyperion API - Pulse","old_status":"operational","new_status":"operational"},{"code":"6vztsp6hnhpv","name":"Hyperion API - HotSpots","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed and we will continue to monitor the issue but for how Hotspots and Pulse have been restored in the Hyperion Platform and API Service.","created_at":"2020-03-17T16:49:21.197-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2020-03-17T16:49:21.197-05:00","display_at":"2020-03-17T16:49:21.197-05:00","deliver_notifications":true,"tweet_id":null,"id":"y4ss1l43ypqj","incident_id":"bgkmc33s5n9w","custom_tweet":null,"affected_components":[{"code":"sq3tx2rctmcq","name":"Hyperion API - Pulse","old_status":"partial_outage","new_status":"operational"},{"code":"6vztsp6hnhpv","name":"Hyperion API - HotSpots","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified an error with our query parameters and are currently working on a fix to restore full access to Pulse and Hotspots, when the fix is in place we will update this incident.","created_at":"2020-03-17T15:50:58.459-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2020-03-17T15:50:58.459-05:00","display_at":"2020-03-17T15:50:58.459-05:00","deliver_notifications":true,"tweet_id":null,"id":"lw8ckygcggsy","incident_id":"bgkmc33s5n9w","custom_tweet":null,"affected_components":[{"code":"sq3tx2rctmcq","name":"Hyperion API - Pulse","old_status":"operational","new_status":"partial_outage"},{"code":"6vztsp6hnhpv","name":"Hyperion API - HotSpots","old_status":"operational","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating an issue with Pulse and Hotspots. Currently this is affecting Pulse and Hotspots when queried via our API and just Hotspots when using the Web Platform. We will update as we have more information.","created_at":"2020-03-17T15:44:02.282-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2020-03-17T15:44:02.282-05:00","display_at":"2020-03-17T15:44:02.282-05:00","deliver_notifications":true,"tweet_id":null,"id":"tvwpq8b0v05h","incident_id":"bgkmc33s5n9w","custom_tweet":null,"affected_components":[{"code":"sq3tx2rctmcq","name":"Hyperion API - Pulse","old_status":"operational","new_status":"operational"},{"code":"6vztsp6hnhpv","name":"Hyperion API - HotSpots","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Seerist - Pulse","created_at":"2019-08-12T09:16:05.249-05:00","updated_at":"2023-06-15T13:57:48.230-05:00","position":2,"description":"Pulse score including Region, City and Country","showcase":true,"start_date":null,"id":"sq3tx2rctmcq","page_id":"hql0s8mfx96m","group_id":"jphgbjbr2msx"},{"status":"operational","name":"Seerist - HotSpots","created_at":"2019-08-12T09:16:18.340-05:00","updated_at":"2023-06-15T13:58:05.895-05:00","position":3,"description":"Hyperion HotSpot's","showcase":true,"start_date":null,"id":"6vztsp6hnhpv","page_id":"hql0s8mfx96m","group_id":"jphgbjbr2msx"}]},{"name":"Users unable to login","status":"resolved","created_at":"2019-07-02T11:58:01.815-05:00","updated_at":"2022-08-02T12:18:54.442-05:00","monitoring_at":"2019-07-02T13:16:00.434-05:00","resolved_at":"2019-07-02T13:30:10.596-05:00","impact":"none","shortlink":"https://stspg.io/87lvd6hmfc6x","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2019-07-02T11:58:01.807-05:00","reminder_intervals":null,"id":"21nvxjmlxrhb","page_id":"hql0s8mfx96m","incident_updates":[{"status":"resolved","body":"We are no longer seeing elevated error rates on our API and Authentication services. If you have any issues accessing Hyperion please reach out to our support team at help@geospark.io for assistance.","created_at":"2019-07-02T13:30:10.596-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2019-07-02T13:30:10.596-05:00","display_at":"2019-07-02T13:30:10.596-05:00","deliver_notifications":true,"tweet_id":null,"id":"s1vjc9ftmtd8","incident_id":"21nvxjmlxrhb","custom_tweet":null,"affected_components":[{"code":"709z6d4vjznd","name":"API","old_status":"partial_outage","new_status":"operational"},{"code":"rxbvcb0k99qh","name":"UI","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We are starting to see successful login's to Hyperion and the API is returning data. GCP and Apigee still haven't cleared the incident so we will continue to monitor the platform for any additional errors.","created_at":"2019-07-02T13:16:00.434-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2019-07-02T13:16:00.434-05:00","display_at":"2019-07-02T13:16:00.434-05:00","deliver_notifications":true,"tweet_id":null,"id":"xwfybx9w5xy6","incident_id":"21nvxjmlxrhb","custom_tweet":null,"affected_components":[{"code":"709z6d4vjznd","name":"API","old_status":"major_outage","new_status":"partial_outage"},{"code":"rxbvcb0k99qh","name":"UI","old_status":"major_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are continuing to monitor the Google Cloud Networking outage, https://status.cloud.google.com/incident/cloud-networking/19015 and we are now monitoring an associated apigee outage, https://status.apigee.com/ which is impacting the Hyperion API and Authentication services. As more information becomes available we will pass it along.","created_at":"2019-07-02T12:59:11.276-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2019-07-02T12:59:11.276-05:00","display_at":"2019-07-02T12:59:11.276-05:00","deliver_notifications":true,"tweet_id":null,"id":"pffg7tk3xsg2","incident_id":"21nvxjmlxrhb","custom_tweet":null,"affected_components":[{"code":"709z6d4vjznd","name":"API","old_status":"major_outage","new_status":"major_outage"},{"code":"rxbvcb0k99qh","name":"UI","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"Recently we noticed increased error rates on our API service, during investigation the error rate increased to 100% preventing all users from accessing any Hyperion data or Authentication services. We have traced the issue to a Google Cloud Platform outage that is currently indicating resolved so we anticipate the issue to be resolved shortly. We will provide updates as they are available.","created_at":"2019-07-02T11:58:01.900-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2019-07-02T11:58:01.900-05:00","display_at":"2019-07-02T11:58:01.900-05:00","deliver_notifications":true,"tweet_id":null,"id":"qk86b2x29ws7","incident_id":"21nvxjmlxrhb","custom_tweet":null,"affected_components":[{"code":"709z6d4vjznd","name":"API","old_status":"operational","new_status":"major_outage"},{"code":"rxbvcb0k99qh","name":"UI","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Seerist API","created_at":"2016-11-08T15:56:42.038-06:00","updated_at":"2023-06-15T13:56:37.990-05:00","position":1,"description":"API Server Driving the UI and Mobile Platforms","showcase":true,"start_date":null,"id":"709z6d4vjznd","page_id":"hql0s8mfx96m","group_id":null}]}]
}